Privacy Policy
This policy explains what information White Knight Motor Club ("White Knight", "we", "us") collects when you use the White Knight Roadside website (wkroadss.com), the White Knight Roadside web and mobile apps (app.wkroadss.com and the iOS and Android apps), the White Knight portal at portal.wkmc.services, our membership plans, or our roadside assistance, towing and mobile mechanic services, and how we use and share it.
Information we collect
- Account details: your name, email address, mobile phone number, and password (stored only as a one-way hash).
- Household members: the name, email address and phone number of each person you invite to your plan, so we can send the invitation and create their account. Household members' own accounts are covered by this policy in the same way.
- Vehicle details: type, year, make, model, color, license plate, and VIN for vehicles you add.
- Membership details: your plan, billing interval, renewal dates, covered calls used, and whether an introductory offer was applied.
- Reimbursement claims: the incident date, amount, description and the receipts you upload when you file a trip interruption or tire & wheel claim, and our decision on the claim.
- Insurance details: carrier, policy number, member ID, and claims contact, if you choose to provide them for insurance reimbursement packets.
- Location: the location you share when requesting service, so we can dispatch a driver to you. The apps request location only while you are using them.
- Service history: the requests you place, their status, the provider assigned, and timestamps.
- Payment information: handled by Stripe, our payment processor. We never see or store your full card number. We keep a record of each charge, subscription and payout amount and status.
- Device and usage information: a push-notification token and basic device identifiers so we can send you updates about your request, and standard web server logs (IP address, browser, pages visited) when you use the website.
How we use it
- To create and secure your account, including sending a one-time verification code by text message.
- To provide your membership: track covered calls, apply plan benefits and discounts, bill renewals, and manage your household.
- To dispatch roadside service to your location and keep you informed by push notification and text message.
- To charge you for memberships and services you request, and to send receipts.
- To review and pay reimbursement claims, and to prepare insurance reimbursement packets when you ask us to.
- To operate, support and improve our services, prevent fraud and abuse, and comply with legal obligations.
Text messages
When you create an account you agree to receive text messages from White Knight Motor Club about your account, membership and service requests, such as verification codes, driver updates and renewal notices. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for help. Opting out of texts may prevent you from verifying your phone number and requesting service through the app. We do not send marketing texts, and we do not share your mobile number with third parties for their marketing.
How we share it
- Service providers and drivers assigned to your request receive your name, phone number, location, vehicle details, and service details so they can perform the service.
- Household members on your plan can see the plan name, who manages it, and the number of covered calls remaining. The primary member can see the names and contact details of invited members.
- Stripe processes payments and receives the details needed to do so.
- Communication providers deliver our text messages, emails, and push notifications.
- Your insurer, only when you ask us to send a reimbursement packet, and only to the claims contact you provide.
- Legal: when required by law, to protect our rights, or in connection with a business transfer.
We do not sell your personal information.
Cookies and the website
The wkroadss.com website does not use advertising or analytics cookies. It stores a small preference (such as your chosen billing interval) in your browser and loads fonts from Google Fonts, which receives your IP address when the font files are requested. The web app uses a session token to keep you signed in.
Retention and security
We keep account, membership, claim and service records for as long as your account is active and as needed for accounting, dispute resolution, and legal requirements. We use industry-standard safeguards, including encrypted connections and hashed passwords, but no system is completely secure.
Your choices
- Update your profile, vehicles, household, insurance details and membership in the app at any time.
- Control location and notification permissions in your device settings.
- Reply STOP to any text to stop receiving texts.
- Leave a household plan, or remove a member from yours, in the app under Account → Household.
- Ask us to delete your account and associated personal data by contacting us below. We may retain records we are required to keep, such as payment and claim history.
Children
Our services are not directed to anyone under 18, and we do not knowingly collect information from children.
Changes
We may update this policy. The effective date above shows the latest version. Material changes will be announced in the app or by email.
Contact us
White Knight FW LLC
Email: support@wkroadss.com
Phone: 318-759-7619